PPT Slide
Q. WHAT DO I DO WHEN I FEEL I’VE BEEN PAID IN ERROR?
When it is suspected that an error and/or omission has been made in the payment of a travel voucher, please
call our Travel Customer Service representative. They will provide you with an explanation of the payment
you received. 1-888-DFAS-DNO
Q. WHAT DO I DO WHEN AN ERROR OR OMISSION HAS OCCURRED?
When an error or omission has occurred, whether our fault or yours, you need
to submit a supplemental claim.
Q. HOW DO YOU PREPARE A SUPPLEMENTAL CLAIM?
The supplemental claims must include:
a. A DD1351-2 marked SUPPLEMENTAL. Provide a full explanation of the item(s) of expense in question
on the revised DD1351-2 or on a separate sheet of paper.
b. A copy of the payment voucher in question.
c. A copy of the initial DD 1351-2 and continuation sheets.
d. Two copies of the orders and amendments.
e. A copy of all supporting documentation applicable to the supplemental claim. If not available, provide a
written statement attesting to the accuracy of items claimed for which no receipt is available. Statements
should reflect, as a minimum, the same information that would have been on the receipt had it been
Q. WHAT DOCUMENTATION WILL I RECEIVE?
If an error or omission did occur, you will receive an additional payment. If no error was found, you will
receive a letter explaining reason why additional payment can not be made.