Headquarter, Department of the Army RESOURCE MANAGEMENT "2005 - Serving Today's Army for a Better Tomorrow"

Located on 8th Floor, Zachary Taylor Building, 2530 Jefferson Davis Hwy, Arlington VA
Phone 703-602-2391 / DSN 332-2391

Defense Civilian Pay System, Customer Service Respresentative Branch Roles and Responsibilities

DCPS CSR

• Serves as liaison between OA22 customers and DFAS-Pensacola in resolving all pay-related issues. In addition, provides liaison services with appropriate CPOs providing support to OA22 customers.
• Processes new employees into DCPS to include SF50 info, state/federal tax form, direct deposit, temporary annual and sick leave balance, savings bonds, charity deductions etc.
• Performs missing time and attendance on-line to DFAS-Pensacola.
• Reconciles invalid transactions on-line to DFAS Pensacola.
• Distributes bi-weekly DCPS civilian pay reports to Master timekeepers.
• Performs special pays.
• Certifies civilian court leave and reservist military leave.
• Performs advanced/restored/family leave on line to DFAS-Pensacola.
• Performs corrected time and attendance.
• Performs pay/leave inquires.
• Provides technical assistance to customers on the functionality, components and operations of the Online DCPS.
• Trains new users and provides remedial training when needed.
• Compiles, verifies and enters into the edit file of DCPS valid accounting classification data by Employing Activity and Organizations Identification Codes.