The Army's commitment to reinvention is depicted by a broad range of recent accomplishments that fall under the banner of successful management improvements, which have made this service work more efficiently at a lower cost. All of these accomplishments support the goals of the National Partnership for Reinventing Government (NPR). This chapter, with its scores of success stories, is organized around the four major NPR principles of: "Putting Customers First", "Empowering Employees", "Cutting Red Tape", and "Getting Back to Basics." These success stories demonstrate how Army employees and organizations have made significant changes in many of Army's major programs, functional areas, and organizational units. The individual success stories come from Army reinvention centers and laboratories, Army Major Commands, and Headquarters, Department of the Army.