Presidential Directives

3/3/98: Conducting "Conversations with America" to Further Improve Customer Service

Executive Order 12862: Setting Customer Service Standards

Presidential Memorandum, Improving Customer Service

1997 Report: Putting Customers First '97: Standards for Serving the American People

Best Practices in One-Stop Customer Service

Federal Benchmarking Consortium
Study Report
November 1997

Customer Service Weblinks

Customer Service Standards for U.S. Government and Federal Government Employees

Defense Finance and Accounting Service

Corps Of Engineers Customer Service Link

Send comments to: leadingchange@hqda.army.mil

Last revision: 18 Aug 2008