Leading Change
FY 1999 Army Quality and Reinvention News
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FY 1999 Army Quality and Reinvention News |
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Two Army
Teams Win Vice President's Hammer Award
Department
of the Army Nominations for the 2000 President’s Quality Award Program
Three
Army Teams Recognized for Reinvention Achievements
1999
President's Quality Award Program Judges Award Received by Four Army Organizations
Two
Army Organizations 1999 Innovations in American Government Semifinalists
Secretary of the Army Issues New Policy on Reinvention
Army
Winners of the 1999 Secretary of Defense Productivity Excellence Awards
TACOM-ARDEC
Wins New Jersey’s Top Quality Achievement Award for Performance Excellence
Army Reinvention & Quality Initiatives Report - 1998
Government
Performance and Results Act (GPRA) Performance Plan for FY 2000
Fort
Benning Wins Georgia State Highest Award for Quality
Excellence in Government '99: Leading at all Levels
"Leadership
for Total Army Quality" Concept Plan
"Leading
Change" Website Highlighted by the NPR
DA
Civilian Logistics Specialist Saves Army Millions
1999 Army Performance Improvement Criteria
Published
Soldier's Dream Saves Army
$300,000
David
Packard Excellence in Acquisition Award
Four Army 1999 President’s Quality Award (PQA)
Program Site Visit Winners
U. S. Army Logistics Integration Agency is Army's Newest
Reinvention Laboratory
Office of the Secretary of Defense Issues Revised
Guidance on the Reinvention Waiver Process
Public-Sector Excellence Honored with Monetary Awards
AIEP 1998 Suggests of the Year
Secretary of the Army Presents Hammer Award
1999 PQA Army Selectees Named
New Hammer Award
Procedures
FY 2000 Events
FY 1998 Events
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Two Army Teams Win Vice President's Hammer Award (27 Oct 99)
The National Partnership for Reinventing Government (NPR) has announced the selection of two Army teams as the newest recipients of the Vice President's Hammer Award for Reinvention.
US Army Reserve Personnel Command's "Reliable, Accurate, & Timely Process Action Change Kommitee (RATPACK)" reinvented the commands processing and storage of military personnel records. As a result several steps were automated, a large amount of paper records were transferred to digital storage and personnel requirements were reduced by 25%. The redesign will save the taxpayer $6.8 million over the next five years.
FORSCOM's "Engineering Plans and Services Service Contracts Team" at Fort Hood engineered a waste disposal/environmental program that combines in-house resources with single source contracting concepts in an approach which resulted in savings and cost avoidance of $3.5 million.
Department of the Army Nominations for the 2000 President’s Quality Award Program (26 Aug 99)
The Director of Management hosted a 47-member Board of Examiners to evaluate applications from 16 Army organizations. The Board convened from 9 through 13 August 1999 and selected the following six organizations to compete for the 2000 President's Quality Award (PQA) Program: 7th Infantry Division and Fort Carson, CO; Fort Riley, KS; Rock Island Arsenal, IL; Tobyhanna Army Depot, PA; U.S. Army Armament Research, Development and Engineering Center, Picatinny Arsenal, NJ; White Sands Missile Range, NM. The Presidential Award for Quality is the federal government’s equivalent of the Malcolm Baldrige National Quality Award that is the highest level of quality recognition for the civilian sector. The Army may select up to six applications to forward to the Office of Personnel Management (OPM), the proponent of the national program and competition. Nominees selected for competition are recognized as federal organizations that have improved their overall performance and demonstrated a sustained trend in delivering high quality products and services. Applications of the six organizations selected from this year’s board will be forwarded through the Office of the Secretary of Defense, Quality Office to OPM. The announcement of the national competition winners is tentatively scheduled for the second quarter of FY 2000.
Three Army Teams Recognized for Reinvention Achievements (3 June 1999)
FORSCOM, AMC, and USACE boast three of the newest teams to receive approval of the Vice President's Hammer Award for Reinventing Government. These three teams' initiatives resulted in enhanced financial services to the soldier (FORSCOM, FT Hood, ACS), improved readiness and maintainability of the M157A2 Smoke Generator (AMC, SBCCOM, PM-Smoke), and a cost saving, and environmentally friendly solution to a landfill ground water contamination problem (USACE, New England District). Details of each teams' accomplishments are provided below .
USACE Charles George Superfund Project Team
This US Army Corps of Engineers (USACE) team, in partnership with the EPA, reinvented its process for design and construction of facilities to solve ground water contamination problems associated with the Charles George Landfill. Discarding the existing plan to construct and staff a dedicated water treatment site, this team instead elected to study the feasibility of linking to an existing community facility. Rather than build an entire new facility which would be manned for a period of up to 30 years, the team's solution required only the construction of 7,600 feet of sewer line and two pump stations. This unique solution saved over $5M in construction and operating costs, was completed in only three months time, and reduced the impact on the surrounding environment.
III Corps and Fort Hood ACS Financial Programs Team
Forces Command's (FORSCOM) Fort Hood Army Community Services partnered with the local non-profit agency, Consumer Counseling Service, and the Texas A&M University to offer a wide array of financial counseling and educational services. This cooperative effort with the community resulted in the training of over 80 soldiers as Unit Financial Counselors and enables Fort Hood soldiers to pay down personal debts of over $650K. Commanders have cited this program as a "combat multiplier," easing stress on families and reducing time lost managing personal financial difficulties.
AMC's PM-Smoke M157A2 Integrated Product Team
This Army Materiel Command (AMC) team partnered with industry experts to make design and production changes to spare/repair parts for the M157 Smoke Generator System/ this system. An investment of $400K has resulted in and estimated $10.2M (life cycle cost). As a result of this teams efforts, overall fleet readiness has been improved from 60-70 percent to over 95 percent.
1999 President's Quality Award Program Judges Award Received by Four Army Organizations (3 June 1999)
The President's Quality Award (PQA) Program is the federal government's highest competition for quality and productivity achievement. The Program honors federal organizations that have improved their overall performance and demonstrated a sustained trend in delivering high quality products and services.
Four Army organizations competed as site-finalists. After the site visits, PQA judges selected XVIII Airborne Corps and Fort Bragg, North Carolina, and Watervliet Arsenal, Watervliet, New York, as winners of the Achievement Award for excellence in all categories. The judges selected Fort Carson, Colorado and the U.S. Army Engineering an Support Center, Huntsville, Alabama, as winners of the Merit Award for significant accomplishment and/or excellence in one or more categories. The Office of Personnel Management will recognize the award-winning organizations during the 13 - 15 July 1999 Excellence in Government '99: Leading At All Levels Conference.
Two Army Organizations 1999 Innovations in American Government Semifinalists (4May1999)
The Assembled Chemical Weapons Assessment Program located at Aberdeen Proving Ground, MD and Army Corps of Engineers, St Louis District, Environmental Pool Management Team were among 22 federal organizations announced as semi-finalists for this most prestigious of public-service awards.
Innovations in American Government is recognized as one of the most prestigious public-service awards programs in the country. Started in 1986, it is sponsored by the Ford Foundation, and administered by Harvard University’s John F. Kennedy School of Government in partnership with the Council for Excellence in Government.
This award recognizes government initiatives that are original and effective. Selected from a pool of more than 1,600 applicants, the semifinalists include programs to improve the quality of education, reduce crime and protect the environment. The 98 semifinalists named in 1999 include 22 federal, 40 state, 9 county, 22 city and town programs, 2 school districts, 2 tribal governments, and 1 government corporation.
The Assembled Chemical Weapons Assessment Program (ACWA) at Aberdeen Proving Ground, Aberdeen Maryland, established a meaningful public involvement process known as the dialogue. The Dialogue on ACWA provides a method for combining the best science available with the concerns of the communities and the political realities of chemical weapons destruction.The Environmental Pool Management team headquartered at the Corps of Engineers, St. Louis District and its partner groups used innovation and cooperation to design the Environmental Pool Management plan, which has accomplished significant, measurable progress towards wetland regeneration on the UMR with no additional taxpayer dollars.
For more information on this award and other semi-finalists go to http://ksgwww.harvard.edu/innovat/Semifinalists/1999/sf_GenRel.html.
Secretary of the Army Issues New Policy on Reinvention (14 April 1999)
This policy encourages Army commands to become reinvention laboratories in order to participate in testing and experimenting with innovative processes supporting the National Partnership for Reinventing Government. The Director of Management continues to oversee these initiatives and has updated reinvention activity designation and waiver processing procedures.
Army Winners of the 1999 Secretary of Defense Productivity Excellence Awards
The Secretary of Defense Productivity Excellence Award was established in 1983 to recognize individuals and small groups who made substantial improvements in the quality and productivity of Defense operations. This year, the Army submitted three individuals and five team nominations. The Assistant Secretary of Defense, Force Management Policy, selected one individual and two teams as winners. The individual award recipient is Ms. Cynthia L. Curtis, Northern Region, Europe Directorate, U. S. Security Assistance Command. The two team recipients are – U.S. Army Engineering and Support Center, Huntsville, Alabama and Directorate of Surveillance, Tobyhanna Army Depot, Pennsylvania. The Office of the Secretary of Defense will host an award ceremony on 12 May 1999 in the Pentagon Auditorium and present certificates of achievement to the winners.
TACOM-ARDEC Wins New Jersey’s Top Quality Achievement Award for Performance Excellence
New Jersey’s Chief Executive Officer and Commerce Secretary presented the prestigious New Jersey’s Quality Achievement Award (NJQAA) to BG John P. Geis, CG U.S. Army Tank-automotive and Armament Command’s Armament Research, Development and Engineering Center (TACOM-ARDEC), during New Jersey’s 10th Annual Quality Conference. Award examiners used the Malcolm Baldrige National Quality Award Criteria for Performance Excellence in selection process. The Baldrige Criteria is the basis for the Army Performance Improvement Criteria (APIC) - a measure of excellence in applying Total Army Quality (TAQ) principles. TACOM-ARDEC’s early adoption of TAQ and use of the APIC have focused their quest for continuous improvement and performance excellence recognized with the Federal Government’s top award the President’s Award for Quality in 1996 and now the NJQAA. Examiners scored TACOM-ARDEC’s business processes as excellent in all the categories of the Baldrige. They are the first Federal Government organization to win the NJQAA.
Fort Benning Wins Georgia State Highest Award for Quality
Fort Benning wins the Georgia Oglethorpe Award for Performance Excellence. The Governor of the State of Georgia, the Honorable Governor Roy E. Barnes, announced that Fort Benning is the winner in the government category of the Georgia Oglethorpe Award for Performance Excellence. Award examiners used the Malcolm Baldrige National Quality Award Criteria for Performance Excellence in selection process. The Baldrige Criteria is the basis for the Army Performance Improvement Criteria (APIC) – a measure of excellence in applying Total Army Quality (TAQ) principles. Fort Benning's early adoption of TAQ and use of the APIC focused their quest for continuous improvement and performance excellence recognized by Army and the Federal Government (e.g. Chief of Staff, Army Award for Installation Excellence for six consecutive years and the President’s Award for Quality within the Federal Government for 1997). Fort Benning is the first Georgia Oglethorpe Award recipient to receive this honor in the government category. Examiners noted that Ft. Benning uses previous award prizes to implement improvement priorities for the best quality of life for soldiers, civilians, families and retirees. The Governor will present the award during the second Georgia Oglethorpe Annual Conference & Awards Banquet on 18 MAR 99 at the Evergreen Conference Center, Stone Mountain Georgia.
The Georgia Ogelthorpe Award examiners also made special note that senior leaders are personally involved in a comprehensive, dynamic process to support and strengthen local communities and address local community needs. Senior leaders work directly with local community leaders through the Civilian and Military Council (CMC), an advisory body on Army and the civilian relations. CMC members are the community's decision-makers, which enables the CMC to decisively deal with problems, or potential problems.
The Georgia Oglethorpe Award, named for Georgia’s founder, was introduced in early 1997. It is the centerpiece of a broader educationally based economic development initiative aimed at raising the performance bar of Georgia’s organizations and people. This, in turn, will strengthen Georgia’s competitive advantage. The low-cost, high-value assessment, feedback and recognition process is available to business, industry, government, education, healthcare, and non-profit organizations. It is an earned Award, based on having interdependent systems in place, which focus on the customer and results. Georgia Oglethorpe Award Process, Inc., a non-profit foundation primarily sustained through private funds and volunteers, manages the program and is located at the Georgia Department of Labor. Highly respected and educated professionals, representing the above named sector groups and various business disciplines, complete the assessment, feedback and judging process for applicants.
Other Fort Benning’s major accomplishments noted by the Georgia Oglethorpe Award examiners were:
- Well-being, satisfaction, and motivation are enhanced through the numerous services available to employees including childcare, youth activities, recreational activities and facilities, health and wellness programs with on-site facilities, career counseling, job reassignment program, and job promotion education.
- An increased emphasis on safety training (from 40% of employees trained in FY 96 to 80% trained in FY 98) supports achieving improved (lower) lost time claim rates. The installation's performance level is better than the seven other Army Training and Doctrine Command installations for FY 97 and has steadily improved since FY 91. Performance currently exceeds the best in class benchmark for DuPont Corporation.
- Current levels of performance, trends, and comparative data indicate that the quality of life provided by the Medical and Dental Services at Martin Army Community Hospital are superior and continue to improve. Its services have a significant impact on the quality of life for soldiers, retirees, and dependents. Both the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and on the Military Health System Performance Reports rated the hospital higher than both the national norms and other military organizations.
- Fort Benning has excelled in its Morale, Welfare and Recreation (MWR) Program providing soldiers with a higher level of Quality of Life and recreational opportunities. The post exceeded the Department of the Army standard for morale, welfare and recreation net income (7% of revenue) by almost twice the standard (13% of total revenue). This income was then reinvested into improved recreational and family support services, facilities and equipment.
- The Fort Benning MWR has been able to fund over $2 million in projects each year since 1991 while the U.S. Army Training and Doctrine Command average is less than $1 million. Results of this magnitude make it possible for the Fort Benning MWR to move closer to the objective of providing the highest quality of life possible for soldiers, civilians, families, and retirees using its facilities, and are evidence of a proactive approach to satisfying customer requirements.
- Fort Benning has:
Sustained excellence in all missions over the last eight years, while reducing personnel strength by 32 % and saving over $33 million.
Saved $1.4 billion while fielding the Javelin Antitank Missile, which provides soldiers a decisive edge against armor and other hard targets.
Saved $65 million while developing the Land Warrior Combat System for the Soldier.
Reduced Soldier "in- and out-processing time" from five to two days.
Fort Benning, Home of the Infantry, provides the nation with the world’s best Infantry Soldiers and trained units, a power projection platform capable of deploying Soldiers and units anywhere in the world on short notice, and the Army’s premier installation and home for Soldiers, family members, civilian employees, and military retirees. Fort Benning, in partnership with our local communities, Columbus, Georgia, and Phoenix City, Alabama, is a proud, values-based, customer-focused organization. The centerpiece of the United States Army, First in Training, First in Readiness, and First in Quality of Life are Fort Benning's watch words.
Excellence in Government '99: Leading at all Levels
13-15 July 1999-Washington D.C.: This premier management event combines the National Partnership for Reinventing Government's Reinvention Revolution and the Office of Personnel Management's Federal Quality Conference into a single, must-attend event. The conference will educate, inform and inspire federal executives, managers and front-line workers on management, reinvention, quality and innovation.
"Leadership for Total Army Quality" Concept Plan, Jan 20 1999
As the result of several requests for additional information on Total Army Quality (TAQ), the Concept Plan for TAQ has been converted to *.pdf format and made available.
"Leading Change" web site highlighted by the NPR
The site you are now visiting - The U.S Army's Official Quality and Reinvention Web Site, was highlighted by Vice President Gore's National Partnership for Reinventing Government (NPR) as their Reinvention Web Site of the Week 6 Jan 1999. Another great reason to visit the NPR Link.
DA Civilian Logistics Specialist Saves Army Millions
by Ken Spalding, Army News Service, 26 January 1999
A country program manager is responsible for helping U.S. allies achieve peace and strength through the security assistance program. But Cindy Curtis, a civilian logistics specialist and CPM, has done foreign assistance one better by helping the U.S. government save millions of dollars at the same time. Curtis guides her Northern European customers through foreign military sales of U.S. military articles and services aimed at upgrading defensive capabilities.
She recently received a $12,000 cash award for her suggestion that will save $1.3 million in the first year alone. Her suggestion, made through the Army Ideas for Excellence Program (AIEP) which has been adopted by the U.S. Army, has revised the way that FMS products are shipped to foreign countries. On typical FMS cases (the Army alone manages approximately 5,000 active cases valued at $46 billion), the customer nation is responsible for shipping purchased weapons, supplies and equipment from the United States.
Foreign military sales cost nothing for American taxpayers. But under grant cases, which are funded by U.S. dollars, the "customer" is the United States government.
Military cargo aircraft from a number of customer nations have routinely landed in the U.S. and returned home partially or completely empty. Curtis' Idea, inspired by her 20 years' experience with foreign transportation systems, was to ask if these countries could transport some of the U.S. donated materiel to their home bases in Europe.
That idea would save significant U.S. transport costs and free up dollars for more defense articles.
Curtis' suggestion initially involved the BALTBAT, the Baltic Peacekeeping Battalion, a battalion-size unit composed of soldiers from Latvia, Lithuania and Estonia.
U.S. grant assistance for BALTBAT, authorized by the President and supported by NATO is $12 million. Most of that is for military uniforms and transport and communications equipment, much of it excess U.S. Army materiel.
After assessing the transport aspects of the program, Curtis decided to ask the Norwegian government if it would be willing to transport some of the equipment bound for BALTBAT at no cost on a space-available basis on Norwegian aircraft the next time they were in the United States.
The answer—a resounding yes.
The plan worked out even better than Curtis and her Army associates envisioned. It ensured that Norwegian planes would not go home empty and the grant dollars saved would mean more equipment for the BALTBAT.
In a win-win situation for all concerned, the supporting nation steering committee approved the plan and, to date, in addition to Norway, the United Kingdom, the Netherlands and Sweden have provided more than a dozen flights to the BALTBAT.
U.S. Army auditors verified first year savings by the program at $1.3 million.
In accepting an Army Ideas for Excellence award presented by her boss Maj. Gen. Larry G. Smith, commander of the U.S. Army Security Assistance Command, plus a subsequent $12,000 award for her cost saving suggestion, Curtis displayed her customary low-profile devotion to serving her European customers.
"I got a lot of support from my fellow employees and my supervisors," she said. "And this plan could not have been possible without the support of our friends in Northern Europe."
(Note: Spalding is with the U.S. Army Security Assistance Command's public affairs office.)
Soldier's Dream Saves Army $300,000
An Army Ideas of Excellence Program Winner -
WASHINGTON, DC, Dec. 24, 1998 -- A database designed to help Equal Opportunity advisors easily track complaints has saved the Army about $300,000 and has netted $5,075 for the soldier who thought up the database.
Vice President announces results of NPR survey
The NPR conducted a survey this past summer to gauge the success of the reinventing government effort.
Four Army 1999 President’s Quality Award (PQA) Program Site Visit Winners
XVIII Airborne Corps and Fort Bragg, NC; Fort Carson, CO; U.S. Army Engineering and Support Center, Huntsville, AL, and Watervliet Arsenal, NY will receive site visits and continue in the competition for the 1999 Presidential Award for Quality. On 13 NOV 98, the Office of Personnel Management (OPM) announced their selection of nine sites to visit as part of the review process of the President’s Quality Award (PQA) Program. From 24 Federal Government Agencies nominated, OPM selected those four Army installations and five other DoD agencies as PQA finalists for site visits. During the visits, OPM examiners clarify, verify, and supplement information by reviewing pertinent records and data and interviewing key personnel. OPM will complete the site visits by 31 January 1999. OPM will announce the 1999 PQA winners in March 1999, with formal recognition of the winners to take place at a future date.
The PQA Program recognizes federal organizations that have improved their overall performance and demonstrated a sustained trend in providing high quality products and services to customers. The highest recognition—the Presidential Award for Quality—is the federal government’s equivalent of the Malcolm Baldrige National Quality Award. Former Army Presidential Award for Quality winners are the U.S. Army Infantry Center and Fort Benning, Fort Benning, Georgia (1997); the Armament Research, Development and Engineering Center, Picatinny Arsenal, New Jersey (1996); and the Tank-Automotive Research Development and Engineering Center, Warren, Michigan (1995).
U. S. Army Logistics Integration Agency is Army's Newest Reinvention Laboratory
On November 20, 1998, the Secretary of the Army designated the U. S. Army Logistics Integration Agency (USLIA) as an Army Reinvention Laboratory. The USALIA, a field operating Agency of Headquarters, Department of the Army, Deputy Chief of Staff for Logistics, is the driving force behind the Revolution in Military Logistics (RML). Their vision is a Revolution in Military Logistics, leveraging technology to fuse new concepts, information, and logistics systems.
U. S. Army Logistics Integration Agency
Director, Mr. Mark O'Konski
5001 Eisenhower Avenue
ATTN: LOIA-IN
Alexandria, VA 22333-0001
Senior POC: Ms. Gerry Garrett
Commercial: (703) 617-4532
FAX: (703)617-5080
DSN: 767-XXXX
Email: ggarrett@hqda.army.mil
Office of the Secretary of Defense Issues Revised Guidance on the Reinvention Waiver ProcessOn 14 November 1998, the Honorable William S. Cohen, Secretary of Defense, issued a revised policy governing the implementation of waivers to DoD regulations. This policy, which supercedes previously issued guidance, is consistent with the President's memorandum of 21 April 1998 addressing the "Streamlining of Granting of Waivers." This new policy was followed up on 20 November 1998 by the issuance of new procedural policy, by the Office of the Undersecretary for Defense (Comptroller), which specifically addresses the approval, disapproval, and appeal processes, as well as, actions required for expiring waivers to DoD regulations. It must be noted that the 9 December 1993 policy addressing
waivers to Federal Acquisition Regulation and the Defense Federal Acquisition Supplement by contracting activities within designated reinvention laboratories is still in effect.
Public-Sector Excellence Honored with Monetary Awards
Cambridge, MA-Applications are now being accepted for the 1999 Innovations in American Government awards competition. The Innovations Program recognizes effective and creative examples of government at its best.All units of government--federal, state, local, tribal, and territorial--within the United States of America are eligible for recognition and awards. Applications ranging from policy initiatives to managerial improvements are welcome. Innovations that arise within defense and international agencies are eligible, if they have significant domestic policy content. Programs must have been operational prior to January 1998.
In 1999, The Ford Foundation will award $100,000 grants to 10 government programs and $20,000 grants to an additional 10 programs, for a total of $1.2 million. The John F. Kennedy School of Government at Harvard University administers the competition in partnership with the Council for Excellence in Government.
Applications for the 1999 Innovations in American Government awards competition must be received by 5:00 P.M., Friday, January 8, 1999. To receive an application, visit our homepage at www.innovations.harvard.edu or call the Innovations Program at 1-800-722-0074.
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The Army Ideas for Excellence Program (AIEP) 1998 Suggests of the Year have been selected!
The 1998 Suggesters of the Year are Mr. Steven Horne, Mr. Richard LaScala, and Ms. Gail Vidsens, from the Directorate for Safety Engineer, Communications Electronics Command (CECOM), Army Material Command (AMC), Fort Monmouth New Jersey. They will be presented with their awards at the 1998 Secretary of Army Annual Awards Ceremony, on 5 November 1998 in the Pentagon Auditorium.
The team of suggesters proposed changing the frequency for calibration of ACTIVE RADIACS from several times a year to annually. The new proposal reduced the long turn-around time for calibration at Test Measurements & Diagnostic Equipment (TMDE) facilities and allowed users to eliminate excess ACTIVE RADIACS on hand (used to maintain readiness). The reduction in the total number of calibration produced $202,083 of savings during the first year of implementation with an estimated savings of over $2.8 Million in the next ten years.
Secretary of the Army Presents Hammer Award
Secretary Caldera presented a Vice Presidential Hammer Award to the Fort Hood Brake Testing and Evaluation Team during a ceremony held on 1 October 1998. The Secretary's presence at this event helps highlight the support our Army's senior leaders have given reengineering and reinvention initiatives.
The Brake Testing and Evaluation Team is a group of individuals that came together as a team to achieve an objective. Their goal was to better serve their customers and improve the brake testing process used by the Fort Hood Directorate of Logistics (DOL) Maintenance Division. The testing process developed was adapted by modifying a civilian vehicle software program for a military vehicle application. This team tested and recomputed the formula in the software, repeating this process until they were completely satisfied with the results. The process is continually being updated and improved as new vehicles are fielded.
Ray Littlefield, Paul Brown, Richard Courtney, Kenny Mills, and Larry Earnest, DOL, Fort Hood, Texas, achieved two goals: better service to their customers, and an improved process that now avoids costs for our taxpayers -- $124,881 versus over $1.2 million annually for the same standard of vehicle inspection.
See a related article in Government Executive's online magazine at http://www.govexec.com/tech/award/98awards.htm
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The Director of Management, Office of the Chief of Staff, Army hosted a 37-member Board of Examiners to evaluate applications from Army commands and installations and nominate the best six for the prestigious 1999 President’s Quality Award (PQA) Program. The PQA Program recognizes federal organizations that have improved their overall performance and demonstrated a sustained trend in delivering high quality products and services. The Board convened at Ballston, Virginia, from 20 through 28 August 1998. They selected the following six Army organizations to compete at the national level for PQA Program awards: XVIII Airborne Corps and Fort Bragg; Fort Carson, Colorado; U.S. Army Corps of Engineers, Huntington District; U.S. Army Engineering and Support Center, Huntsville; Rock Island Arsenal; and Watervliet Arsenal. The Presidential Award for Quality is the federal government’s equivalent of the Malcolm Baldrige National Quality Award, the highest level of Quality recognition. Army will forward the nominations through the Office of the Secretary of Defense to the administrator of the PQA Program, the Office of Personnel Management (OPM). OPM will announce PQA awardees in the second quarter of FY 1999.
Last revision: 1 September 1999