• Introduction - Leading Change
• 2000 Criteria: Core Values, Concepts, and Framework
• Criteria for Performance Excellence Framework
• Key Characteristics of the Criteria
• Changes From the 1999 Criteria
• 2000 APIC – Item Listing
• 2000 Army Performance Improvement Criteria
  • 1 Leadership (125 pts.)
  • 2 Strategic Planning (95 pts.)
  • 3 Customer Focus (95 pts.)
  • 4 Information and Analysis (95 pts.)
  • 5 Human Resource Focus (95 pts.)
  • 6 Process Management (95 pts.)
  • 7 Business Results (400 pts.)
• Glossary of Key Terms
• Scoring System
• Scoring Guidelines
• Preparing the Organization Overview
• "CLIFFNOTES" for Leaders

  Please send comments to MAJ Thomas Bozada: leadingchange@hqda.army.mil